Shipping policy
1. General Notes, Purpose of the Provision, and Scope of Application
Subject to the express, comprehensive, and unrestricted reservation of all mandatory, semi-mandatory, dispositive, and supplementary applicable provisions of the relevant national, supranational, and international consumer, commercial, contract, and civil law (inter alia, including but not limited to EU law, US federal and state law, UK law, and other applicable jurisdictions), this Shipping Policy serves solely to describe in more detail the general framework conditions, modalities, procedures, and legal parameters relating to the shipping of goods to customers worldwide, without establishing constitutive rights or limiting statutory mandatory claims (lex superior derogat legi inferiori).
All provisions shall be interpreted in accordance with the applicable legal system (secundum legem), whereby in case of doubt mandatory consumer protection and transport regulations of the respective jurisdiction shall prevail (in dubio pro lege).
2. Shipping Area, Territorial Scope, and Geographic Restrictions
Shipping is generally carried out worldwide to delivery addresses, provided this is logistically, economically, and legally possible. Restrictions may arise in particular from customs regulations, export and import restrictions, sanctions, embargoes, security requirements, or other legal provisions of the respective destination countries.
Shipping to certain countries, regions, or territories may be restricted or excluded at any time without any resulting entitlement to delivery (nullum ius sine lege). Delivery to third countries shall only take place if expressly confirmed on a case-by-case basis (exceptio specialis).
3. Shipping Method, Shipping Providers, and Operational Handling
The selection of the shipping method as well as the respective logistics or shipping provider shall be made at the seller’s reasonable discretion (arbitrium boni viri), taking into account availability, efficiency, cost, reliability, security, and international shipping and customs requirements.
The customer has no right to a specific shipping provider or shipping method (volenti non fit iniuria). The seller is entitled to engage third-party service providers operating worldwide as performance assistants for contract fulfilment (per alium facere licet).
4. Shipping Duration, Delivery Times, and Non-Binding Time Estimates
All information regarding shipping or delivery times constitutes non-binding estimated timeframes (tempus non est de substantia), unless expressly confirmed in writing as binding.
Delivery periods begin only after full payment has been received and the order has been successfully confirmed.
Delays caused by circumstances beyond the seller’s control, in particular force majeure (vis maior), natural events, strikes, war, political events, governmental measures, customs clearance, transport disruptions, or system failures, shall not give rise to claims for damages or automatic termination of the contract (casus fortuitus).
5. Transfer of Risk, Responsibility, and Allocation of Risk
Where the customer is a consumer under the applicable law, the risk of accidental loss or accidental deterioration of the goods shall pass only upon delivery of the goods to the customer or an authorised recipient (traditio rei).
In all other cases (in particular for business customers), the risk shall pass upon handover of the goods to the shipping provider (res perit emptori).
The customer is obliged to document and report any visible transport damage immediately to the seller. Statutory rights remain unaffected (salva lege).
6. Shipping Costs, Ancillary Costs, and Cost Transparency
All shipping costs are displayed transparently prior to completion of the order process and, unless otherwise stated, shall be borne by the customer (quid pro quo).
Additional costs arising from incorrect address details, failed deliveries, refusal of acceptance, or special delivery requests may be charged to the customer, insofar as legally permissible under applicable law.
7. Partial Deliveries, Logistical Adjustments, and Fulfilment
The seller is entitled to ship orders in partial deliveries, provided this is reasonable for the customer and does not result in significant disadvantages (utilitas practica).
Partial deliveries do not entitle the customer to a price reduction or withdrawal from the contract, provided that the overall contractual performance is duly fulfilled (accessorium sequitur principale).
8. Cooperation Obligations, Communication, and Final Provisions
The customer undertakes to provide complete, accurate, and up-to-date delivery information (bona fide). Incorrect or incomplete information shall be the responsibility of the customer (nemo auditur propriam turpitudinem allegans).
This Shipping Policy does not establish any guarantees or independent legal claims beyond statutory provisions and is to be understood solely as supplementary contractual information (declaratio non constitutiva).